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  "documentTitle": "Global Business Services Performance improvement",
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      "text": "Extending the unified portal across the supply chain can bring additional efficiencies as well as enhance relationships.",
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      "text": "Effective modern tech; High availability; Strategic processes based on best practice; Enhanced governance, especially around data; Online help",
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      "text": "Prioritising user experience need not be limited to the boundaries of the organisation. ServiceNow supports external suppliers becoming part of the extended GBS model — and there are compelling and highly desirable reasons for doing so.",
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      "text": "For example, providing an end-to-end two-way real-time invoice query process that integrates with the procurement platform and the finance system can help reduce effort and the cost of doing business for all parties. It would allow all parties to submit and track queries, as well as initiate reminders if queries have not been resolved. Plus, it can stop email traffic, which tends to be inherently inefficient. External partners can benefit from persona-based content too, and can be included in online supplier bidding initiatives and other desirable workflows. Extending the enterprise through GBS is an excellent way of adding value and enhancing relationships. Therefore, it is critical that it works effectively. You should ensure that you have these building blocks in place:",
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      "text": "05 Extend the enterprise",
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