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      "text": "In fact, it is not surprising that most survey participants focus on their private customer segment when investing in Chatbot, Voicebot or Biometrics solutions.",
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      "text": "In fact, it is not surprising that most survey participants focus on their private customer segment when investing in Chatbot, Voicebot or Biometrics solutions. But it is interesting that many companies do also look on internal services. This can be seen across all industries. Virtual Assistants are supporting IT, customer service and various types of FAQs. Especially, Financial Services Industry respondents note significant potential for applying Virtual Assistants (VA) in internal services. These results also correspond to Gartner2. In addition, other external stakeholders, e.g. suppliers, are also considered by a number of enterprises.",
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      "text": "2 Source: https://www.itweb.co.za/content/dgp45qagmxw7x9l8",
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