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      "text": "It is not surprising that, with this intense focus on user experience (over 70%) companies are leveraging artificial intelligence to change the way they interact with their customers.",
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      "text": "Ease of interaction, access, accuracy and quality of information provided are the most important attributes when it comes to customer satisfaction. \"Many consumers expect virtually effortless transactions no matter who they are interacting with.\" It is not surprising that, with this intense focus on user experience (over 70%) companies are leveraging artificial intelligence to change the way they interact with their customers.",
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