{
  "docId": "019dd923-5de0-76bd-a16b-214dc5cf50e7",
  "docSlug": "e25071992e385131",
  "documentTitle": "Deloitte Survey",
  "authorId": "Deloitte",
  "authorName": "Deloitte",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 11,
  "pageCount": 24,
  "prevPage": 10,
  "nextPage": 12,
  "slideType": "industry_trends",
  "function": "establish_context",
  "density": "overcrowded",
  "nDataPoints": 3,
  "notes": "Includes a quote from Jeff Bezos and data points on voice channel usage.",
  "elementsJson": [
    "headline_text",
    "paragraph",
    "quote_block",
    "icon_grid",
    "other"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5de0-76bd-a16b-214dc5cf50e7/11",
  "deckHref": "/decks/019dd923-5de0-76bd-a16b-214dc5cf50e7",
  "deckJsonHref": "/decks/019dd923-5de0-76bd-a16b-214dc5cf50e7.json",
  "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16b-214dc5cf50e7#slide-11",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "Not surprisingly, Phones (41%), Smart Speakers (24%) and Wearable Devices (18%) are seen as Top3 voice channels.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd952-0a68-773e-ba50-e8620c71b742",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.3,
        "w": 0.72,
        "x": 0.03,
        "y": 0.58
      },
      "kind": "chart",
      "text": "Where to talk? | Top3 voice channels",
      "attrs": null,
      "subkind": "bar-vertical",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "315ca088-4963-4d0a-9428-f442e1d0c78b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.35,
        "w": 0.2,
        "x": 0.78,
        "y": 0.6
      },
      "kind": "image",
      "text": null,
      "attrs": null,
      "subkind": "illustration",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "3a16a79e-cecb-43e1-a645-6ff29cadc833",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "Voice channel adoption: 41%",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd952-0a68-773e-ba50-f24722b567d0",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.38,
        "w": 0.72,
        "x": 0.03,
        "y": 0.21
      },
      "kind": "paragraph",
      "text": "Processing the written word is much easier than voice but the quality of speech-to-text and text-to-speech solutions is rapidly increasing. The value seen by respondents in external and internal usage is pretty similar (both >80%). Compared to Chatbots, which are often applied internally first and then enrolled to external clients, Voicebots are considered for external services first. But Gartner predicts that “by 2023, 25% of employee interactions with applications will be via voice. [...] “We believe that the popularity of connected speakers in the home [...] will increase pressure on businesses to enable similar devices in the workplace,” says Van Baker, VP at Gartner.”2 Not surprisingly, Phones (41%), Smart Speakers (24%) and Wearable Devices (18%) are seen as Top3 voice channels.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "d4f70175-2619-4df3-9fc9-fb2c5b9de680",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.35,
        "w": 0.2,
        "x": 0.78,
        "y": 0.05
      },
      "kind": "quote",
      "text": "„A low-cost, ubiquitous computer with all its brain in the cloud that you could interact with over voice – you speak to it, it speaks to you.“",
      "attrs": null,
      "subkind": "pull-quote",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "5c4f8255-2bfa-4630-bbeb-64f943587442",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "quote",
      "text": "A low-cost, ubiquitous computer with all its brain in the cloud that you could interact with over voice – you speak to it, it speaks to you. — JEFF BEZOS (on Alexa) | AMAZON",
      "attrs": null,
      "subkind": null,
      "toolName": "Authority citation",
      "toolSlug": "authority-citation",
      "confidence": null,
      "componentId": "019dd952-0a68-773e-ba50-ef015b5f333e",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.72,
        "x": 0.03,
        "y": 0.94
      },
      "kind": "source-note",
      "text": "11 | 2019 Deloitte | 2 Source: https://www.itweb.co.za/content/dgp45qaGmxW7X9l8 | Deloitte Survey “Chat, Talk, Touch”",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "8f9df873-1d6a-4146-87bc-4fcc44511071",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.03,
        "w": 0.2,
        "x": 0.78,
        "y": 0.43
      },
      "kind": "source-note",
      "text": "JEFF BEZOS (on Alexa) | AMAZON",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "a4537529-47a3-47b4-918f-1fabff27179e",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.08,
        "w": 0.35,
        "x": 0.03,
        "y": 0.06
      },
      "kind": "title",
      "text": "Voice is on the rise",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "8fcebedc-4ade-48d4-a3dd-ad91650023d2",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 12,
      "from": 6,
      "beatId": "fcf5343b-c24b-4cc9-be73-578e30e98394",
      "arcName": "Monroe's Motivated Sequence",
      "arcSlug": "monroes-sequence",
      "beatName": "Satisfaction",
      "beatSlug": "monroes-sequence-satisfaction",
      "evidence": "The industry trends and data tables show increasing satisfaction",
      "position": 2,
      "confidence": 0.8,
      "parentBeatName": "Turn",
      "parentBeatSlug": "turn"
    }
  ],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}