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      "text": "The strengths and weaknesses of Fintechs and incumbents are clear and should be complementary, but the chasm is not as easily to bridge as it seems.",
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      "text": "Process barriers are often a major hurdle. Each department within a financial institution often makes its own decisions on whether to invest in, buy, or partner with a Fintech. Lack of coordination and internal communication.",
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      "text": "Financial institutions struggle to establish expectations and to measure success. Debate on quantitative vs qualitative metrics. Quantitative (ROI) vs qualitative (squishier).",
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      "text": "Don't mistake a clear view for a short distance. Fintechs have freedom and innovative culture but lack money/industry knowledge. Incumbents are bogged down by legacy systems. Strengths and weaknesses are complementary but the chasm is hard to bridge.",
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      "kind": "list",
      "text": "Generic pitches and a lack of industry experience undermine startup credibility. Fls have become more demanding. Focus shifted from 'cool' to practical solutions. Preference for certainty in later funding rounds.",
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      "text": "Organizational speed bumps can undercut Fintech propensity for rapid experimentation. Financial institutions internal decision-making processes and risk management requirements can hinder collaboration. External factors like regulatory and compliance considerations.",
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      "text": "Source: Deloitte, Closing the gap in fintech collaboration – Overcoming obstacles to a symbiotic relationship © 2020 Deloitte The Netherlands",
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