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      "text": "What investors think their providers should do differently\n\n“Enhance their digital services for better experience and ease.”\nUK, HNW baby boomer\n\n“Always update technology actively to provide an effective user experience for me.”\nJapan, HNW, Gen Xer\n\n“Offer one-stop investment service to provide a comprehensive experience.”\nChina, HNW baby boomer",
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      "text": "Only 18% of investors are very satisfied with the digital experience offered by their primary providers.",
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      "text": "% of investors that are satisfied with digital experience",
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      "text": "The biggest complaint among investors is the inability to see all investments in one place, cited by 44% of all those who said they were not very satisfied and nearly six out of 10 HNW investors who said the same.",
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      "text": "Only 18% of investors are very satisfied with the digital experience offered by their primary providers. Given the importance of digital experience to investors, providers will want to address the gaps in their offerings.",
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      "text": "Enhance their digital services for better experience and ease. — UK, HNW baby boomer",
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      "text": "IQ25. How satisfied are you with the digital experience offered by your primary investment provider? IQ25a. What are the main reasons that you are not fully satisfied with the digital experience offered by your primary wealth management provider?",
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      "text": "Why investors are dissatisfied | % all | Highest %\nCannot see all my investments in one place | 44% | HNW (59%)\nPrimary provider does not cooperate with others | 25% | UHNW (40%)\nMobile app not offered or not easy to use | 25% | UHNW (27%)\nWebsite access not offered or not easy to use | 24% | UHNW (40%)\nTablet app lacks functionality | 24% | Mass, HNW, VHNW (25%)\nWebsite lacks functionality | 20% | Mass (33%)\nTablet app not offered or not easy to use | 20% | HNW (25%)\nMobile app lacks functionality | 18% | VHNW (50%)\nProvider does not offer web conferencing | 15% | Mass (42%)",
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