{
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  "docSlug": "6267dfa29824b77c",
  "documentTitle": "2019 Global Shared Services Survey Report 11th biannual edition",
  "authorId": "Deloitte",
  "authorName": "Deloitte",
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  "notes": "The chart uses a 100% stacked bar format to compare FTE allocation across 13 functional areas.",
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      "kind": "callout",
      "text": "Maximum leverage of SSCs/Outsourcing is reported by respondents in the Customer Service/Contact centre function.",
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      "text": "Stacked bar chart showing FTE distribution by function",
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        "x": 0.08,
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      "kind": "legend",
      "text": "Local Business, Corporate, Traditional SSC, CoE, Outsourced",
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      "kind": "list",
      "text": "Maximum leverage of SSCs/Outsourcing is reported by respondents in the Customer Service/Contact centre function. R&D has the highest percentage of FTEs deployed from COEs, among other functions. As compared to 2015, the percentage of FTEs in Marketing Insights and Support located in CoEs has increased by 2.5 times",
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      "text": "FTE distribution",
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      "kind": "title",
      "text": "What percentage of the total FTEs (approximately) are located in the local business, at corporate, in low-cost SSCs, in high-cost SSCs, or outsourced?",
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      "beatName": "Problem & Complication",
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      "evidence": "The report highlights challenges and opportunities in shared services, including governance and operations.",
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  "loops": [
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      "matchId": "ad94aee4-1997-4a64-abd9-82932ee3c22f",
      "evidence": "The report provides a breakdown of functions performed via shared services.",
      "position": 0,
      "objective": "What functions are performed via shared services?",
      "structure": "The Whole -> Category A (distinct) -> Category B (distinct) -> Category C (distinct) -> Complete Coverage",
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