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  "documentTitle": "2019 Global Shared Services Survey Report 11th biannual edition",
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      "text": "India and USA are the preferred destinations for setting up new SSC's which is consistent with prior surveys. Costa Rica and Mexico are new to the top 5 SSC location preferences in 2019; Colombia (LATAM) is another new entrant in the top 10. Apart from labour cost, expertise is a critical metric to evaluate Service Delivery deployment strategy.",
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