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  "documentTitle": "2019 Global Shared Services Survey Report 11th biannual edition",
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      "text": "80% have achieved up to 20% savings through their automation programs. 62% of respondents who have achieved >20% savings through RPA have also employed single-instance ERP. 58% of respondents who have achieved >40% savings through RPA have also employed single-instance ERP.",
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      "text": "An increase of 8X - from 8% of firms in 2017 to 63% in 2019 have implemented at least one end-to-end process automation. 75% of the large-size firms (revenue>$15B) have automated one or more end-to-end processes.",
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