{
  "docId": "019dd923-5de0-76bd-a16a-c8e486b973aa",
  "docSlug": "2e6a46750b0522a3",
  "documentTitle": "Customer Service Excellence 2022",
  "authorId": "Deloitte",
  "authorName": "Deloitte",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 9,
  "pageCount": 30,
  "prevPage": 8,
  "nextPage": 10,
  "slideType": "geographic_map",
  "function": "analyze_data",
  "density": "overcrowded",
  "nDataPoints": 12,
  "notes": "Includes a map of Europe with regional highlights and a list of countries per region.",
  "elementsJson": [
    "headline_text",
    "paragraph",
    "big_number",
    "map",
    "donut_chart",
    "bullet_list"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5de0-76bd-a16a-c8e486b973aa/9",
  "deckHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa",
  "deckJsonHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa.json",
  "deckAnchorHref": "/decks/019dd923-5de0-76bd-a16a-c8e486b973aa#slide-9",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "The survey shows the highest customer and employee satisfaction ratings can be found in the Nordics.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd952-0491-71ac-9dbf-01a70ac419f5",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.7,
        "w": 0.4,
        "x": 0.55,
        "y": 0.1
      },
      "kind": "image",
      "text": null,
      "attrs": null,
      "subkind": "map",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "f6e67090-ddc6-4fee-bce4-684ba7a1b5ed",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.45,
        "w": 0.2,
        "x": 0.075,
        "y": 0.37
      },
      "kind": "list",
      "text": "Central Europe (44%): Poland, Serbia, Croatia, Bosnia & Herzegovina, Romania, Hungary, Latvia, Bulgaria, Slovakia",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "256fa2af-522e-41da-b341-7a391de91615",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.4,
        "w": 0.15,
        "x": 0.42,
        "y": 0.37
      },
      "kind": "list",
      "text": "Western Europe (21%): France, Netherlands, Portugal, Germany, Belgium, Switzerland, Italy, Austria",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "a8f1a80a-d0a5-4752-bbeb-67fea60558d7",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.2,
        "w": 0.15,
        "x": 0.255,
        "y": 0.37
      },
      "kind": "list",
      "text": "The Nordics (29%): Sweden, Finland, Denmark, Norway",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "baa8a70d-c132-4e06-8e8b-a6e90e671e1b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.05,
        "x": 0.625,
        "y": 0.075
      },
      "kind": "metric",
      "text": "312",
      "attrs": null,
      "subkind": "big-number",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "647c9d27-8093-4b6e-b680-98bad59cb703",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "Survey respondents: 312",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd952-0491-71ac-9dbf-06d7f45ae980",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.08,
        "w": 0.4,
        "x": 0.075,
        "y": 0.24
      },
      "kind": "paragraph",
      "text": "The respondents represent 27 countries from Europe (94% of responses), Africa (5%) and other continents (1%). In the analysis we have used the data from all the countries. However, the regional analysis are only done for the three European regions - the Nordics, Central Europe (Central) and Western Europe (West).",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "e138e316-d35d-41f4-95af-e82e6c80cfdc",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.25,
        "x": 0.66,
        "y": 0.8
      },
      "kind": "table",
      "text": "Average CS (3.77) and ES (3.52) ratings",
      "attrs": null,
      "subkind": "kpi",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "4d473d93-0bda-450b-b5db-2cdaba881c3c",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.03,
        "w": 0.32,
        "x": 0.075,
        "y": 0.115
      },
      "kind": "title",
      "text": "European reach of the survey",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b71fcf2b-beff-40e7-a9e9-1a06f105b1b0",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Table data",
      "slug": "table-data",
      "agent": null,
      "layer": "slide",
      "matchId": "61f39dcf-5b3e-41d1-b53d-d3393a0498e1",
      "evidence": "table/kpi: Average CS (3.77) and ES (3.52) ratings",
      "confidence": 0.7
    }
  ],
  "frameworks": [],
  "arcBeats": [],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}