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  "documentTitle": "Customer Service Excellence 2022",
  "authorId": "Deloitte",
  "authorName": "Deloitte",
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  "notes": "Includes a donut chart for regional survey frequency and a combo chart (bar + line) for satisfaction correlation.",
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      "text": "A happy employee has better conditions to provide customers a great customer experience!",
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      "text": "Employee Satisfaction: 71%",
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      "text": "A majority of the companies participating in the survey behind this report carry out employee satisfaction surveys on a regular basis. There are however major differences between the regions on how often this is done.",
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      "text": "CSCs with a strong focus on understanding customer satisfaction also seem to bring more value to the employees as employee satisfaction is highly impacted. In turn, the interest in the employees have a slight positive impact on CS which indicates that CS and ES are interlinked. A happy employee has better conditions to provide customers a great customer experience!",
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      "text": "What do we do to understand our employees and their satisfaction?",
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