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  "documentTitle": "Global Shared Services 2017 Survey Report",
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      "text": "RPA is a rapidly emerging disruptive technology that dramatically reduces the effort required for routine, labor-intensive tasks. According to the survey, 8% of organizations are already harnessing the power of RPA; 26% are conducting or planning a pilot; and 24% have begun initial research [Figure 18]. Over a third of respondents (36%) believe RPA will deliver savings of 20% or more, while 9% expect savings of 40% or more [Figure 19]. By driving data standards and consistency, RPA could also lay the groundwork for more advanced cognitive technologies that augment or replace the need for human judgment in complex, knowledge-based processes, enabling SSCs to efficiently perform higher value tasks and analysis—such technologies could lead to fundamental changes in how SSCs operate and deliver service to customers.",
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