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  "notes": "Figure 17: Stacked bar chart showing 'Increase significantly' vs 'Increase somewhat' across various operational dimensions.",
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      "text": "SSCs continue to focus on moving up the process value chain, with over three-quarters of respondents planning to increase the number of knowledge-based SSC processes [Figure 17]\nA small percentage of organizations have found alternate ways to monetize their shared services assets, either by providing services to other organizations (13%) or selling the assets to an outsourcing service provider (8%)\nKey focus areas over the next three to five years are expected to include: continuous improvement, use of robotics, and expanding the scope of functions and processes in SSCs (particularly knowledge-based processes)",
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