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      "text": "The COVID-19 pandemic has driven rapid adoption of digital channels across countries and industries, but digital's growth has plateaued in the past six months and may begin to slip back once the pandemic eases...",
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      "text": "Companies can respond by addressing the areas that matter most to digital consumers. According to our survey, these include improved user experiences, better offerings, heightened security and privacy, and phygital expertise...",
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