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  "documentTitle": "Unlocking the next  wave of digital growth: beyond metropolitan Indonesia",
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      "text": "Overall barriers to adoption (% of respondents who did not do online activities in tier 2 and tier 3 cities)",
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      "text": "Level of ease of use: Most of those not participating in online transactions lack familiarity and understanding about using apps or using the Internet in general. Price and promotion: There is a perception of online activities being more expensive than offline because of administrative and shipping fees and availability of cheaper offline substitutes. Product availability: There are concerns about product quality because of the inability to touch and feel as well as difficulty in the availability of items.",
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      "text": "Percentage of respondents: 53%",
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