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  "documentTitle": "Bridging the Skills Gap in the Future Workforce",
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      "text": "Training has become shorter in duration and more virtual. Education has expanded to include more online programs and faster capability-based degree programs. Communities of practice have been formalized to provide new support networks across unit lines.",
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      "text": "Requests for feedback from individual units about their internal customer service have increased. Internal and external surveys abound, while the growth of internal dashboards and tracking of key performance indicators are pushing many to the point where we will be able to move beyond data analytics to true program evaluation.",
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      "text": "What operational changes has your agency needed to implement to facilitate and support the impacts of the altered skills of those workers who have participated in the program?",
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      "text": "Employee resource groups have been established to facilitate more authentic individual connections and job embeddedness. Wellness programming has also increased to include a holistic view of the employee as a human being in the workplace.",
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      "text": "As such, our metrics for turnover, time-to-fill, vacant positions, vacancy duration, applicant EEO data, staff EEO data, Biannual Survey of Employee Engagement results, and staff training hours are all monitored and viewed at least monthly by the top 200 senior leaders of the organization and their staff support.",
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      "text": "Along those same lines, resource management discussions continue to play a central role in organizational capability conversations. As a public agency, we are limited by budgets outside our control and employee caps.",
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