{
  "docId": "019dd923-5de0-76bd-a169-be3f1503528d",
  "docSlug": "4913e094bfcbae33",
  "documentTitle": "Bridging the Skills Gap in the Future Workforce",
  "authorId": "Accenture",
  "authorName": "ATD Research",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "portrait",
  "aspectRatio": 0.773,
  "pageNumber": 24,
  "pageCount": 49,
  "prevPage": 23,
  "nextPage": 25,
  "slideType": "client_example",
  "function": "illustrate_case",
  "density": "overcrowded",
  "nDataPoints": 3,
  "notes": "Includes a Q&A section with NTT regarding their shift to Live Online Training (LOT).",
  "elementsJson": [
    "paragraph",
    "callout_box"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5de0-76bd-a169-be3f1503528d/24",
  "deckHref": "/decks/019dd923-5de0-76bd-a169-be3f1503528d",
  "deckJsonHref": "/decks/019dd923-5de0-76bd-a169-be3f1503528d.json",
  "deckAnchorHref": "/decks/019dd923-5de0-76bd-a169-be3f1503528d#slide-24",
  "components": [
    {
      "bbox": {
        "h": 0.05,
        "w": 0.65,
        "x": 0.175,
        "y": 0.295
      },
      "kind": "callout",
      "text": "Q&A WITH NTT: Moving Technical Skills Training Online",
      "attrs": null,
      "subkind": "primary",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "5cffe327-a4cb-434d-9743-ab6f56c646af",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "callout",
      "text": "Now, mid-way through 2021 in recent training set-up discussions, we are finding that it is not an either/or proposition for content to be virtual-digital or in-classroom.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-fef9-735f-a630-cc71153fff4d",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "skills gap: 35%",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd951-fef9-735f-a630-d15204be1452",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.12,
        "w": 0.65,
        "x": 0.175,
        "y": 0.67
      },
      "kind": "paragraph",
      "text": "While NTT has delivered LOT for more than seven years, prior to COVID-19, the market had generally shied away from virtual classroom delivery. Our student base usually favors in-person training for topics that have traditionally been hands-on training. The pandemic increased the market's request to include remote training delivery. Now that our clients have experienced digital simulators and other online tools, they are more willing to accept, and some even expect, multiple training delivery options.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "7f521bbb-0335-4ca3-ab53-7b760d91288c",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.12,
        "w": 0.65,
        "x": 0.175,
        "y": 0.115
      },
      "kind": "paragraph",
      "text": "As Figure 5 shows, a little over a third of organizations were expecting to face a skills gap in technical skills in the future (35 percent); this number has increased from 30 percent in 2018. According to ATD's 2021 State of the Industry report, 11 percent of learning hours in 2020 were devoted to profession or industry-specific skills, following mandatory and compliance (14 percent) and managerial and supervisory skills (13 percent).",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "a3dc52fa-bede-4070-a662-bd2e57438f2a",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.08,
        "w": 0.65,
        "x": 0.175,
        "y": 0.42
      },
      "kind": "paragraph",
      "text": "Which skills gap is the biggest concern for your organization? Why? Instructor delivery of training using new technology and methodologies. For example, since 1984, NTT Training has delivered skilled-trade craftspersons hands-on technical training by instructors at client sites using NTT-built training hardware equipment.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "ae83c83e-0be5-4e55-8df8-567a36ccb6a9",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.06,
        "w": 0.65,
        "x": 0.175,
        "y": 0.345
      },
      "kind": "paragraph",
      "text": "NTT is a global technology services provider. Like many companies, it relied heavily on traditional instructor-led, face-to-face methods for delivering technical training to close skills gaps but had to shift toward online training during the COVID-19 pandemic.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b4ee8177-6252-451e-9b28-b72a57b18444",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.08,
        "w": 0.65,
        "x": 0.175,
        "y": 0.8
      },
      "kind": "paragraph",
      "text": "Now, mid-way through 2021 in recent training set-up discussions, we are finding that it is not an either/or proposition for content to be virtual-digital or in-classroom. Clients are seeking a both/and solution. This includes more flexibility with clients looking for blended deliveries and to include digital simulations into their in-classroom training.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "bf1e1505-dd40-4a10-9b5b-aa6b4eef12a3",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.65,
        "x": 0.175,
        "y": 0.51
      },
      "kind": "paragraph",
      "text": "Instructors are now delivering equivalent training outcomes via live online training (LOT). This is quite a change for instructors and for a large part of our student base (being mostly made up of technical-industrial workers who are used to \"hands-on\" activities). They are not in the same room as the students, and they initially felt disconnected. The physical environment has changed with the \"classroom\" equipment set now part of a broadcast studio that also includes additional monitors, cameras, lighting, and a new producer role. The content has been adjusted and augmented to facilitate remote students, which has influenced their presentation and cadence.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "c137fc8e-b4ce-47d8-a503-7f215ba3031f",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.02,
        "w": 0.2,
        "x": 0.175,
        "y": 0.91
      },
      "kind": "source-note",
      "text": "22 ATD, 2021 State of the Industry.",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "3f1c99fc-a35e-4c06-939c-89d25f6af9a8",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.02,
        "w": 0.12,
        "x": 0.175,
        "y": 0.09
      },
      "kind": "title",
      "text": "Technical Skills",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "a62e076d-70a3-4398-a0c0-d5f7588387a0",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Chart Selection Guide",
      "slug": "chart-selection-guide",
      "agent": "Designer",
      "layer": "slide",
      "matchId": "0a05af29-35c1-4f72-bb88-7019e5da4951",
      "evidence": "The slide includes a chart, but its relevance to the narrative is not clear.",
      "confidence": 0.5
    },
    {
      "name": "Credibility Transfer",
      "slug": "credibility-transfer",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "019dd95a-0bbc-704d-8000-72f04a6507ae",
      "evidence": "Practitioner quote on virtual/in-classroom training shift",
      "confidence": 60
    },
    {
      "name": "Data Story Arc",
      "slug": "data-story-arc",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "09dc38cd-4b10-4e82-b973-0e415a164039",
      "evidence": "The slide presents data in a narrative context, discussing skills gaps and their implications.",
      "confidence": 0.6
    }
  ],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 27,
      "from": 18,
      "beatId": "019dd95a-0680-7418-8209-9663e05d4c75",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Solution & Approach",
      "beatSlug": "consultants-gambit-solution-approach",
      "evidence": "Mountain America, BCE, NTT case studies show approaches",
      "position": 3,
      "confidence": 82,
      "parentBeatName": "Turn",
      "parentBeatSlug": "turn"
    }
  ],
  "loops": [
    {
      "to": 27,
      "from": 18,
      "name": "Voice Of Customer",
      "slug": "51-voice-of-customer",
      "bestFor": "Product strategy, customer experience, market research",
      "matchId": "019dd95a-07fd-712f-b773-3a3bcc7ffe61",
      "evidence": "Q&A with Mountain America, BCE, NTT — verbatim quotes followed by patterns",
      "position": 4,
      "objective": "Surface practitioner voices and patterns from real organizations",
      "structure": "What Customers Say (Verbatim) -> The Pattern Across Voices -> The Insight -> The Response",
      "confidence": 78,
      "description": "Let customer quotes and feedback drive the narrative and validate the insight"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}