{ "docId": "019dd923-5de0-76bd-a169-be3f1503528d", "docSlug": "4913e094bfcbae33", "documentTitle": "Bridging the Skills Gap in the Future Workforce", "authorId": "Accenture", "authorName": "ATD Research", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "portrait", "aspectRatio": 0.773, "pageNumber": 23, "pageCount": 49, "prevPage": 22, "nextPage": 24, "slideType": "testimonial", "function": "illustrate_case", "density": "dense", "nDataPoints": 1, "notes": "The slide contains four distinct testimonials from different roles (Superintendent, Foreman, General Superintendent) and a summary paragraph of program benefits.", "elementsJson": [ "paragraph", "quote_block" ], "metadataConfidence": 1, "imagePath": null, "slideHref": "/slides/019dd923-5de0-76bd-a169-be3f1503528d/23", "deckHref": "/decks/019dd923-5de0-76bd-a169-be3f1503528d", "deckJsonHref": "/decks/019dd923-5de0-76bd-a169-be3f1503528d.json", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a169-be3f1503528d#slide-23", "components": [ { "bbox": { "h": 0.21, "w": 0.61, "x": 0.195, "y": 0.105 }, "kind": "paragraph", "text": "Between the implementation of the development program, and its availability in Spanish, BCE has already seen significant benefits and improvements toward their identified needs. Nearly a third of those who have fully completed the program were promoted into higher level roles either shortly after or in some cases even prior to their graduation. Among those who completed the full development program, safety records show improvement, quality of work has increased as indicated by less rework, turnover in crew members working for them has reduced, and their positive engagement with those working for them has improved. A secondary goal of the program was linked to recruitment and retention, and everyone who completed the full program is still with the company.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "155f28ae-6b7c-4290-82e5-20e038cd87f4", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.11, "w": 0.61, "x": 0.195, "y": 0.32 }, "kind": "paragraph", "text": "But some of the most dramatic successes related to engagement appeared within BCE's Spanish-speaking workforce. For many of these participants the feedback and reactions became very emotional; some said they had never been given the opportunity to learn in Spanish. The opportunity to both learn in Spanish, and to be learning such in-depth concepts in Spanish, literally brought several of the participants to tears. This is a crucial piece of BCE's training program going forward.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "2757b415-2d1e-4900-b2b6-0a1c131a363d", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.08, "w": 0.61, "x": 0.195, "y": 0.44 }, "kind": "quote", "text": "A lot of times in the construction industry workers can get treated as just numbers. You're a laborer and I need you to go shovel the dirt out of this hole and that's it, and barely even knowing that person's name. This program teaches you how to build relationships and treat people with respect. —Keith Williams, Superintendent (and program graduate)", "attrs": null, "subkind": "testimonial", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "1e126fb0-b1f5-4e34-bf2f-0c32ded2b0fc", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.08, "w": 0.61, "x": 0.195, "y": 0.65 }, "kind": "quote", "text": "I got a lot of good feedback that the guys in the field felt the instructors brought the specifics of their jobs into it; that it wasn't just 'a book' or 'a program' that didn't really tie back to what they do every day. When you tie their job and their specific needs into it, that was one of the biggest things that I felt the guys got that they liked. So, I think it's done a good job. —Jamie Massey, General Superintendent (and program mentor)", "attrs": null, "subkind": "testimonial", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "3f29340f-6771-494a-8d8a-51d35ac2c8eb", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.08, "w": 0.61, "x": 0.195, "y": 0.74 }, "kind": "quote", "text": "Most importantly, it will take those young workers who are in a shell, who are afraid to speak up, and empower them to speak up and ask questions and share it with their co-workers. That's what gets it exciting, and that's what motivates those other guys. Because it's not all just about money, they want to be part of something bigger. —Jimmy Neu, General Superintendent (and program mentor)", "attrs": null, "subkind": "testimonial", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "64f64d4e-2af6-480c-89eb-efa8d5a36e28", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.11, "w": 0.61, "x": 0.195, "y": 0.53 }, "kind": "quote", "text": "The program has helped me to see new aspects of things you do every day. Sometimes you get in a routine, you get comfortable doing the same stuff, but this program has made me think outside the box and add to my thinking process. Do you want to take that next step to becoming a leader or whatever your next level is? Are you willing to redirect your everyday, day-to-day thinking? This program really expands that. It's helped me out a lot. —James Lyle, Foreman (and program participant)", "attrs": null, "subkind": "testimonial", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "8f34f4b4-f1a6-4136-a474-4339c8fc1a26", "frameworkName": null, "frameworkSlug": null } ], "metrics": [], "tools": [ { "name": "Credibility Transfer", "slug": "credibility-transfer", "agent": "Storyteller", "layer": "slide", "matchId": "019dd95a-0bbc-704d-8000-6fc87243faba", "evidence": "BCE testimonial with measurable benefits referenced", "confidence": 70 }, { "name": "Social Proof", "slug": "social-proof", "agent": "Storyteller", "layer": "slide", "matchId": "6d329ccb-6efd-46fa-9625-f750bf268fde", "evidence": "The use of a testimonial serves as social proof to build credibility.", "confidence": 0.7 } ], "frameworks": [], "arcBeats": [ { "to": 27, "from": 18, "beatId": "019dd95a-0680-7418-8209-9663e05d4c75", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Solution & Approach", "beatSlug": "consultants-gambit-solution-approach", "evidence": "Mountain America, BCE, NTT case studies show approaches", "position": 3, "confidence": 82, "parentBeatName": "Turn", "parentBeatSlug": "turn" } ], "loops": [ { "to": 27, "from": 18, "name": "Voice Of Customer", "slug": "51-voice-of-customer", "bestFor": "Product strategy, customer experience, market research", "matchId": "019dd95a-07fd-712f-b773-3a3bcc7ffe61", "evidence": "Q&A with Mountain America, BCE, NTT — verbatim quotes followed by patterns", "position": 4, "objective": "Surface practitioner voices and patterns from real organizations", "structure": "What Customers Say (Verbatim) -> The Pattern Across Voices -> The Insight -> The Response", "confidence": 78, "description": "Let customer quotes and feedback drive the narrative and validate the insight" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }