{
  "docId": "019dd923-5de0-76bd-a169-be3f1503528d",
  "docSlug": "4913e094bfcbae33",
  "documentTitle": "Bridging the Skills Gap in the Future Workforce",
  "authorId": "Accenture",
  "authorName": "ATD Research",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "portrait",
  "aspectRatio": 0.773,
  "pageNumber": 22,
  "pageCount": 49,
  "prevPage": 21,
  "nextPage": 23,
  "slideType": "case_study",
  "function": "illustrate_case",
  "density": "overcrowded",
  "nDataPoints": 1,
  "notes": "The slide highlights the importance of language accessibility and practical, on-the-job training over traditional classroom settings.",
  "elementsJson": [
    "paragraph"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5de0-76bd-a169-be3f1503528d/22",
  "deckHref": "/decks/019dd923-5de0-76bd-a169-be3f1503528d",
  "deckJsonHref": "/decks/019dd923-5de0-76bd-a169-be3f1503528d.json",
  "deckAnchorHref": "/decks/019dd923-5de0-76bd-a169-be3f1503528d#slide-22",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "BCE learned this lesson quickly—once they were able to provide the entire program in Spanish, those same participants became engaged, animated, invested, and grateful.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-fef9-735f-a630-30ac0fb99e34",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.06,
        "w": 0.61,
        "x": 0.195,
        "y": 0.16
      },
      "kind": "paragraph",
      "text": "Baker Construction Enterprises (BCE) has a portfolio of companies that span the globe, including Baker Concrete Construction, Baker Gulf Coast Industrial, Miller Builders, and LRT Restoration Technologies.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "0012901b-9a23-4603-8853-449a249623d8",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.25,
        "w": 0.61,
        "x": 0.195,
        "y": 0.34
      },
      "kind": "paragraph",
      "text": "In 2019, BCE launched a development program unlike anything they had previously attempted. The internally built program was based on the input of more than 100 BCE co-workers from all levels, all perspectives, and all parts of the company. The program established an eight-month development program, which leaned heavily on structured on-the-job training concepts, with only four days in a classroom and the rest as guided job-site application tasks. Instructors would actually visit the participants at their job sites to evaluate their level of engagement and progress on their job-site application tasks. Participation was by nomination, and participants had to agree to strict, rigid, and accountable requirements. Not all who started in the program would finish, but all who finished exhibited behavior changes in their actual work output.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "046122ba-a107-41e0-ba41-b320d2009c9b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.61,
        "x": 0.195,
        "y": 0.81
      },
      "kind": "paragraph",
      "text": "Additionally, the curriculum for this development program was translated so that the entire program could be offered in Spanish. The program's first participants did not initially have this option, resulting in some Spanish speakers being disconnected and withdrawn during sessions and on-site reviews. It is important to recognize that just because participants \"can speak English,\" they might not be truly literate in English. If they are not literate in the language of the training, they will have a much tougher time comprehending what is being trained. BCE learned this lesson quickly—once they were able to provide the entire program in Spanish, those same participants became engaged, animated, invested, and grateful.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "7d85ae6c-f544-40f1-a1b3-2a310fdbd6d8",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.61,
        "x": 0.195,
        "y": 0.23
      },
      "kind": "paragraph",
      "text": "The company was faced with the scenario of how to move employees from primarily skilled labor roles and shift them more rapidly into higher functioning leadership roles. Compounding their situation was the rapid growth in their Spanish-speaking workforce, from where their internally promoted leaders came; yet most training offerings were in English.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b5a7802a-13f2-4424-966c-1c38534becc1",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.2,
        "w": 0.61,
        "x": 0.195,
        "y": 0.6
      },
      "kind": "paragraph",
      "text": "But aside from a design that shifted learning out of the classroom and into real-time workplace experiences, the primary focus of every aspect of the program was to be directly applicable, approachable, and immediately relevant. Even though topics included \"emotional maturity\" and \"appreciating differences,\" these were addressed in a manner that drew on the practical experiences of the participants and used examples that moved such topics from theoretical or academic and made them tangible for immediate, direct application back on the job. This approach not only fueled greater engagement but also resulted in positive feedback from participants and their leaders, who lauded the program for being \"unlike other training programs\" because what was covered \"could actually be used.\"",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "d5bb945a-3c72-4fe0-99c6-b290a6da44c9",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.03,
        "w": 0.61,
        "x": 0.195,
        "y": 0.125
      },
      "kind": "title",
      "text": "Baker Construction Enterprises: Shifting Employees to New Roles",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "17ec0550-ecd9-45b8-9f2f-a58f12178065",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.02,
        "w": 0.11,
        "x": 0.195,
        "y": 0.105
      },
      "kind": "title",
      "text": "CASE STUDY",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "445a727f-b90f-401c-9366-1138ed3686ad",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Concrete Language",
      "slug": "concrete-language",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "019dd95a-0bbc-704d-8000-684963ecffce",
      "evidence": "Specific detail: participants 'engaged, animated, invested, grateful'",
      "confidence": 65
    },
    {
      "name": "Credibility Transfer",
      "slug": "credibility-transfer",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "019dd95a-0bbc-704d-8000-666844a3f422",
      "evidence": "Baker Construction Enterprises named with concrete Spanish-language anecdote",
      "confidence": 75
    },
    {
      "name": "Emotional Appeal",
      "slug": "emotional-appeal",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "8765cd18-66d2-4509-8699-edfff6b29e5c",
      "evidence": "The use of quotes and testimonials aims to emotionally engage the audience.",
      "confidence": 0.6
    },
    {
      "name": "Story Moments",
      "slug": "story-moments",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "a493ceea-7fb9-4d4c-90bf-f79fcc9b5a7f",
      "evidence": "The slide presents a case study with a clear narrative structure, including an introduction, challenges, and outcomes.",
      "confidence": 0.7
    }
  ],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 27,
      "from": 18,
      "beatId": "019dd95a-0680-7418-8209-9663e05d4c75",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Solution & Approach",
      "beatSlug": "consultants-gambit-solution-approach",
      "evidence": "Mountain America, BCE, NTT case studies show approaches",
      "position": 3,
      "confidence": 82,
      "parentBeatName": "Turn",
      "parentBeatSlug": "turn"
    }
  ],
  "loops": [
    {
      "to": 27,
      "from": 18,
      "name": "Voice Of Customer",
      "slug": "51-voice-of-customer",
      "bestFor": "Product strategy, customer experience, market research",
      "matchId": "019dd95a-07fd-712f-b773-3a3bcc7ffe61",
      "evidence": "Q&A with Mountain America, BCE, NTT — verbatim quotes followed by patterns",
      "position": 4,
      "objective": "Surface practitioner voices and patterns from real organizations",
      "structure": "What Customers Say (Verbatim) -> The Pattern Across Voices -> The Insight -> The Response",
      "confidence": 78,
      "description": "Let customer quotes and feedback drive the narrative and validate the insight"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}