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  "documentTitle": "Bridging the Skills Gap in the Future Workforce",
  "authorId": "Accenture",
  "authorName": "ATD Research",
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      "kind": "paragraph",
      "text": "ATD's skills gap survey sought to determine the most common skills missing in today's organizations from the people who know: talent development practitioners.",
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      "text": "Similarly, critical-thinking and problem-solving skills topped the list of specific skills gaps that participants expected their organizations to face in the future (56 percent), as shown in Figure 5. Other top skills gaps that were expected in the future were leadership and executive-level skills (53 percent), creativity and innovation skills (50 percent), and managerial and supervisory skills (49 percent). Notably, creativity skills increased from 41 percent in 2018 to 50 percent in 2020, while customer service skills decreased from 28 percent in 2018 to 20 percent in 2020.",
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      "kind": "paragraph",
      "text": "Critical-Thinking and Problem-Solving Skills, Managerial Skills, and Interpersonal Skills",
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      "kind": "paragraph",
      "text": "To assess the current state of skills gaps in organizations, this section first identifies key skills gaps then shares, through case studies and interviews, how Mountain America Credit Union, HHW Ohio, Baker Construction, and NTT are working to overcome the skills gaps in their organizations.",
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      "text": "Participants indicated that the biggest skills gaps their organizations were currently experiencing were critical-thinking and problem-solving skills (65 percent), managerial skills (those related to directly managing other people; 55 percent), and communication and interpersonal skills (53 percent; Figure 4). Interestingly, the decreases since 2018 were regarding skills in the areas of teamwork, communication and interpersonal skills, and customer service.",
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      "text": "One possibility for these decreases is that organizations have focused more on training in these areas in recent years, which has helped to close the skills gaps. ATD's 2021 State of the Industry report found that 11 percent of the learning portfolio in 2020 was dedicated to interpersonal skills training, compared with only 7 percent in 2015. Managerial and supervisory training, which saw a drop from 61 to 55 percent of respondents, accounted for 13 percent of the learning portfolio in 2020 (second only to compliance training), compared with 12 percent five years earlier.",
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      "text": "18 ATD, 2021 State of the Industry.",
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      "text": "What Skills Are Missing?",
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