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      "text": "INTERCONNECTED ECOSYSTEMS. Retail competition is focusing on delivery models that are free, fast and convenient. The lines are blurring between retailers and shippers. Solutions that tie retail demand with shipper supply and optimize the ecosystem will become more important as capabilities mature.",
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      "text": "CONVENIENCE IS THE NEW LOYALTY. As retailers use the delivery experience to compete for and retain customers, improving the consumer delivery experience with features like control of parcel delivery will be key to unlocking loyalty.",
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      "text": "ECOMMERCE RETURNS AS A DIFFERENTIATOR. The evolution of eCommerce forces delivery companies to develop new capabilities to fit with the dynamic resolution of returns. Turning returns into a value capability instead of a “necessary evil” creates differentiation as an eCommerce delivery partner.",
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