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  "documentTitle": "Accenture Post and Parcel Industry Research 2019",
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      "text": "AUGMENT LABOR AND CAPITAL: AI can automate simple or oft-repeated tasks enabling workers to focus on value-added tasks in areas such as customer service, automated parcel tracking and exception handling, which could result in significant cost savings.",
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      "text": "OPTIMIZE THE NETWORK: Algorithms can quickly analyze volumes of data to identify patterns not visible to the naked eye—traffic information, weather events, or Twitter feeds. AI self-learns, creating continuously improving processes and efficiency.",
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      "text": "ANTICIPATE CUSTOMER BEHAVIORS: Services could be designed to anticipate delivery changes. By building customer data into “consumer genomes”—living profiles of preferences, behavior, motivations and needs—parcel delivery can go beyond giving customers choice to understanding why they make those choices and anticipating behavior, lowering costs while delighting customers.",
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      "text": "ARTIFICIAL INTELLIGENCE: A NEW FACTOR OF PRODUCTION",
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