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  "documentTitle": "Accenture Post and Parcel Industry Research 2019",
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  "notes": "The slide uses a three-column layout to present strategic pillars, with a small data table illustrating the impact of privatization.",
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      "text": "USPS retained more than US$550M last year by using analytics to predict customer defection before it happens, and proactively reaching out to specific customers with a targeted service message.",
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      "text": "DRIVE SHAREHOLDER VALUE. They are able to deliver true value creation reflected in cash or stock growth that is returned to shareholders. DPDHL has a strong value driven culture leading to the best shareholder return in the industry.",
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      "kind": "list",
      "text": "CREATE A PROFIT-LED CULTURE. They create a profit-led culture using privatization as a catalyst to reorient performance management and investment strategies to a profitability mind-set.",
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      "text": "FOCUS ON THE MARKET. They focus on the question “what do customers want?” as opposed to “what will the regulator let us do?” USPS retained more than US$550M last year by using analytics to predict customer defection.",
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      "text": "8/10 are privatized",
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      "text": "Average EBIT: 9.74%",
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      "text": "THE IMPACT OF PRIVATIZATION: Year-on-year revenue growth (0.36% to 6.05%), Average EBIT (5.19% to 9.74%)",
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      "text": "5 HIGH PERFORMERS ADOPT A COMMERCIAL MIND-SET",
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