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  "documentTitle": "TODAY'S CONSUMERS REVEAL THE FUTURE OF HEALTHCARE",
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      "text": "Q: How important are the following factors in determining your satisfaction with the healthcare services you receive? “Critically important” and “Very important” responses",
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      "text": "Transparency about cost is equally important to the satisfaction of younger and older consumers (65 percent believe it to be a very important or critically important factor). However, younger generations place greater importance on convenience of appointment times (62 percent compared to 57 percent of older generations) and wait time and speed of appointment (58 percent compared to 53 percent). Older consumers place greater importance on transparency about care.",
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