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      "text": "The providers and payers who heed the shifts and deliver what patients are looking for will be the ones to earn loyalty, navigate disruption and be strongly positioned as the future of healthcare consumerism unfolds.",
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      "text": "Traditional healthcare refers to established types of service delivery—i.e., doctors and other professionals in hospitals, clinics, medical centers or doctors’ offices. Non-traditional healthcare refers to other, emerging types of service delivery—i.e., walk-in or retail clinics, outpatient surgery hospitals, virtual health (via the phone, on video or apps), on-demand services or digital therapeutics.",
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      "text": "Source: Accenture 2019",
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