{ "docId": "019dd923-5de0-76bd-a169-a22899d4368c", "docSlug": "b4a8fdf9bac26f10", "documentTitle": "Digital adoption in healthcare: Reaction or revolution?", "authorId": "Accenture", "authorName": "Accenture", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "portrait", "aspectRatio": 0.773, "pageNumber": 5, "pageCount": 12, "prevPage": 4, "nextPage": 6, "slideType": "key_messages", "function": "summarize", "density": "overcrowded", "nDataPoints": 3, "notes": "This slide is a transcript of a conversation, not a standard presentation slide.", "elementsJson": [ "paragraph" ], "metadataConfidence": 0.9, "imagePath": null, "slideHref": "/slides/019dd923-5de0-76bd-a169-a22899d4368c/5", "deckHref": "/decks/019dd923-5de0-76bd-a169-a22899d4368c", "deckJsonHref": "/decks/019dd923-5de0-76bd-a169-a22899d4368c.json", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a169-a22899d4368c#slide-5", "components": [ { "bbox": null, "kind": "callout", "text": "Overall, healthcare system access showed resilience over the past year and stayed strong, where people were stating they had high access to care on a general basis.", "attrs": null, "subkind": null, "toolName": "Visual emphasis", "toolSlug": "visual-emphasis", "confidence": null, "componentId": "019dd951-fefa-773b-abba-f99c9384c104", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.04, "w": 0.4, "x": 0.11, "y": 0.92 }, "kind": "disclaimer", "text": "Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are trademarks of Accenture.", "attrs": null, "subkind": null, "toolName": null, "toolSlug": null, "confidence": null, "componentId": "6b690efb-8805-47e0-b0ee-d7349c09f35c", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.18, "w": 0.35, "x": 0.11, "y": 0.67 }, "kind": "paragraph", "text": "However, there were challenges specifically related to both affordable and equitable access for all, which is a key concern and an area we need to focus on more. With that, we'll dive a bit deeper into the access question and then look at affordability. For access, for most people, most healthcare access was unchanged or even improved during the pandemic,", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "2e57286b-4753-4395-945d-2a3c5f35ce1b", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.52, "w": 0.35, "x": 0.54, "y": 0.09 }, "kind": "paragraph", "text": "but 51% of the people we surveyed said there has been no change in their access to healthcare since the onset of COVID-19. Then 26% said their access improved, which we hypothesize could be attributed to virtual care remote monitoring solutions. However, 20% said their access is slightly or much worse, which we're looking to explore more deeply and more closely. But now let's look at the affordability side of the equation. You know, parts of all generations take actions that may negatively impact their health when they cannot afford healthcare. And that was an interesting insight when we looked at affordability. When people cannot afford the medical care or medications they need, we found that they often delayed or declined treatment or medication or skipped an appointment with a medical provider. Interestingly, Gen X is more likely to explore alternatives that impact their treatment than other generations when we look at the data. With that, Josh will dive into findings of people's trust in the healthcare system.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "3b57ebe6-97df-4932-bb0d-f67122bf8872", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.24, "w": 0.35, "x": 0.54, "y": 0.61 }, "kind": "paragraph", "text": "Joshua Kraus: Thanks, Brian. Trust. This is our last theme and our research focused on the impact of the increase in virtual care due to the pandemic. How did that change how consumers perceive the ecosystem and the value of health data? Overall the findings show that people are more willing to share their health data if there are rewards, such as improving their health or gathering evidence about medication or treatment efficacy. And people generally trust their healthcare providers to handle their digital health information well.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "a746ae33-d3b4-4bb4-ae06-a26105df0d81", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.45, "w": 0.35, "x": 0.11, "y": 0.19 }, "kind": "paragraph", "text": "Brian Kalis: Thanks, Josh. It was interesting that you were discussing the positive experience, the importance of empathy, and how strong the human connection is of the experience across this, given we're talking about digital through this. If you flip it a bit, too, tied to the negative experience, that whole concept of a lot of the non-clinical aspects that create friction or add stress and anxiety, just getting to an appointment or parking your car, getting in a space, paperwork, and how much friction that can add. Interesting. As Josh mentioned, we'll now dive into access and look at the combination of both access and affordability. One of the areas we looked at was what happened to healthcare access during the pandemic. And interestingly, we found that overall, healthcare system access showed resilience over the past year and stayed strong, where people were stating they had high access to care on a general basis.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "cbefd64d-6212-4603-bb72-a683942a54f8", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.07, "w": 0.35, "x": 0.11, "y": 0.09 }, "kind": "paragraph", "text": "It's having those in place before even moving on to the tier two needs, which would be around digital solutions. With that, I'm going to pass it back over to Brian to talk about access.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "d93cef19-40bf-44af-bb35-ef5e8f7dbef3", "frameworkName": null, "frameworkSlug": null }, { "bbox": null, "kind": "quote", "text": "Overall, healthcare system access showed resilience over the past year and stayed strong, where people were stating they had high access to care on a general basis. — Brian Kalis", "attrs": null, "subkind": null, "toolName": "Authority citation", "toolSlug": "authority-citation", "confidence": null, "componentId": "019dd951-fefa-773b-abba-ffa0e6535d23", "frameworkName": null, "frameworkSlug": null } ], "metrics": [], "tools": [], "frameworks": [], "arcBeats": [ { "to": 8, "from": 5, "beatId": "019dd95a-0680-7418-820a-1fc5175b3374", "arcName": "The Consultant's Gambit", "arcSlug": "consultants-gambit", "beatName": "Solution & Approach", "beatSlug": "consultants-gambit-solution-approach", "evidence": "Access/trust/transparency themes; 'reaction to revolution' pivot", "position": 3, "confidence": 55, "parentBeatName": "Turn", "parentBeatSlug": "turn" }, { "to": 5, "from": 2, "beatId": "019dd95a-0680-7418-820a-29d0cbb41f6e", "arcName": "The Triple Take", "arcSlug": "triple-take", "beatName": "The Facts (What)", "beatSlug": "triple-take-the-facts-what", "evidence": "Survey findings on tech, experience, access", "position": 1, "confidence": 45, "parentBeatName": "Setup", "parentBeatSlug": "setup" } ], "loops": [], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }