{
  "docId": "019dd923-5de0-76bd-a169-a22899d4368c",
  "docSlug": "b4a8fdf9bac26f10",
  "documentTitle": "Digital adoption in healthcare: Reaction or revolution?",
  "authorId": "Accenture",
  "authorName": "Accenture",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "portrait",
  "aspectRatio": 0.773,
  "pageNumber": 4,
  "pageCount": 12,
  "prevPage": 3,
  "nextPage": 5,
  "slideType": "key_takeaways",
  "function": "summarize",
  "density": "balanced",
  "nDataPoints": 2,
  "notes": "This slide appears to be a transcript or a summary of a presentation rather than a visual slide deck page.",
  "elementsJson": [
    "paragraph"
  ],
  "metadataConfidence": 0.8,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5de0-76bd-a169-a22899d4368c/4",
  "deckHref": "/decks/019dd923-5de0-76bd-a169-a22899d4368c",
  "deckJsonHref": "/decks/019dd923-5de0-76bd-a169-a22899d4368c.json",
  "deckAnchorHref": "/decks/019dd923-5de0-76bd-a169-a22899d4368c#slide-4",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "Empathy, on the other hand, was about five times as important when it comes to moving the needle on driving that positive experience.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-fefa-773b-abba-3e6dc2f26a0a",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.5,
        "x": 0.11,
        "y": 0.92
      },
      "kind": "disclaimer",
      "text": "Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are trademarks of Accenture.",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "f9def476-b505-48fc-a251-1f270f7b26d7",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.85,
        "w": 0.38,
        "x": 0.11,
        "y": 0.09
      },
      "kind": "paragraph",
      "text": "Some of the other factors we found concerned ineffective treatment, emotional and convenience factors, and safety. The initial takeaway is there wasn't a predominant driving factor, meaning there's no silver bullet for experience here...",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "179207af-3863-4e38-91bc-0ef38fb5834d",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.85,
        "w": 0.38,
        "x": 0.51,
        "y": 0.09
      },
      "kind": "paragraph",
      "text": "asked consumers what were the three factors most important for their experience with a provider? We received, first, providers who explain their condition and treatment clearly. Seems simple? From our research, we found this isn't necessarily a given...",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "2ca3bb43-72ea-4914-a299-69430225df97",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Concrete Language",
      "slug": "concrete-language",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "019dd95a-0c43-7422-b2f4-8abca450e307",
      "evidence": "Specific stat 12% silver bullet anchors the page",
      "confidence": 65
    },
    {
      "name": "Unexpected Pattern",
      "slug": "unexpected-pattern",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "019dd95a-0c43-7422-b2f4-873ddd8f60f4",
      "evidence": "Callout: empathy is '5x more important' - a striking inversion",
      "confidence": 75
    }
  ],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 4,
      "from": 3,
      "beatId": "019dd95a-0680-7418-820a-18863960d3fb",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Problem & Complication",
      "beatSlug": "consultants-gambit-problem-complication",
      "evidence": "Stalling adoption + negative experiences; empathy as 5x driver",
      "position": 2,
      "confidence": 55,
      "parentBeatName": "Complication",
      "parentBeatSlug": "complication"
    },
    {
      "to": 5,
      "from": 2,
      "beatId": "019dd95a-0680-7418-820a-29d0cbb41f6e",
      "arcName": "The Triple Take",
      "arcSlug": "triple-take",
      "beatName": "The Facts (What)",
      "beatSlug": "triple-take-the-facts-what",
      "evidence": "Survey findings on tech, experience, access",
      "position": 1,
      "confidence": 45,
      "parentBeatName": "Setup",
      "parentBeatSlug": "setup"
    }
  ],
  "loops": [
    {
      "to": 4,
      "from": 2,
      "name": "Aha Moment",
      "slug": "03-aha-moment",
      "bestFor": "Data-heavy sections, research findings, analytical arguments",
      "matchId": "019dd95a-07fd-712f-b773-aca0dfd0575a",
      "evidence": "Setup (survey of 12K), data (factors driving negative experience), insight (empathy 5x more important).",
      "position": 1,
      "objective": "Use survey data to reveal that empathy outweighs technology in driving experience",
      "structure": "The Problem/Question -> What the Data Shows -> The Insight",
      "confidence": 60,
      "description": "Establish a tension, present data, then deliver the insight that changes everything"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}