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      "text": "The majority had a negative experience for a variety of factors that we'll dig into. With these negative experiences come negative consequences, some more ephemeral, but some having more long-lasting effects.",
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      "text": "Joshua Kraus: Thanks, Brian. We're both passionate about improving the human experience in the industry and excited to talk about this next theme, all about experience.",
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      "text": "There's been a lot of discussion around the accelerated adoption of virtual care out of necessity due to the pandemic to help people get care from the safety of their homes, which this data supports.",
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