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  "documentTitle": "Digital adoption in healthcare: Reaction or revolution?",
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      "text": "Overall, we surveyed over 12,000 people across 14 countries to understand their use, interest in, and preferences for digital health solutions for their health and healthcare.",
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      "text": "Overall, we surveyed over 12,000 people across 14 countries to understand their use, interest in, and preferences for digital health solutions for their health and healthcare. Today we'll focus on the results from the United States.",
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      "text": "For technology, we found that more than 25% of survey respondents did not use any digital technologies to manage their health in the past year. Regarding access, one in four people we surveyed said their access to healthcare has been better since the onset of the pandemic. And last, experience. On experience, we found that one in two people say empathy is just as important as medical treatment when they think of their care experience.",
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      "text": "Brian Kalis: Thank you, and welcome everyone. We're honored to have you join us for the discussion today. We're going to be sharing findings from our 2021 Accenture Health and Life Sciences Consumer Experience Survey.",
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      "text": "Let's look at objective one, how the healthcare experience is changing considering the global pandemic. And as we mentioned before, we'll examine this across four areas and four key themes. So, technology, experience, access and trust, and we'll begin with technology.",
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      "text": "We'll begin with our learning objectives, then describe how the healthcare experience is changing during the global pandemic, and move on to discussing how to move from reaction to revolution. Then we'll open it up to discussion questions from all of you.",
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      "text": "Here's a sample of some of the key findings across the key themes of trust, tech, access, and experience. First, trust. We found that three in four people want to have a say in the usage of their health information. However, many people do not trust the organization that is currently using their health information.",
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      "text": "Virtual consultations and electronic health records were the top used digital technologies by people we surveyed.",
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      "text": "We have three key learning objectives for today. The first is to identify the key factors that influence positive healthcare experiences for people. The second is to discover trends that inform what's needed to leverage digital technologies beyond the current levels in the future. And the third is to leverage the power of technology and human ingenuity to improve digital adoption, experiences, trust, and access in this new area.",
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      "text": "What happened to digital health adoption during the pandemic? We found a mixed picture. The use of select technologies like virtual care and electronic health record went up. However, the use of mobile apps or social-related technologies declined. Newer technologies like remote patient monitoring and digital therapeutics grew but from a small base.",
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      "text": "Now we'll share some background about the survey. We've conducted the Accenture Health Consumer Experience Survey over multiple years to understand consumer interest and preference to use digital health solutions for their health and healthcare. This year's survey included nearly 1,800 people in the United States and sought to explore how the healthcare experience is changing during the pandemic.",
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