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  "documentTitle": "Digital adoption in healthcare: Reaction or revolution?",
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      "text": "That includes a lot of the administrative aspects of getting to care if you are showing a physical place, parking, paperwork, et cetera. Everything that is wrapped around the care experience, but not tied to the actual care itself. And then on access and trust, there's the opportunity to leverage the trusted relationship of clinicians to ultimately improve access to care, and tie in ecosystems as a way to address gaps. Where it's gaps in access to technology or gaps in access to care, stakeholders can come together as joint solutions to provide them with that. I want to thank everyone for joining Josh and me for the conversation today. Have a good day.",
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      "text": "To recap, we explored the areas of technology adoption, experience, access, and trust. When you look at the technology adoption area, we saw before COVID a stalling of people's use of digital technologies for their health and healthcare. COVID introduced a large spike in the use of virtual care, as well as electronic health record usage, which we see as a sustaining trend. There has also been a drop in mobile health app use and social media use, which we're watching to understand what is driving that trend. And on the experience side, there's an opportunity to introduce empathy as a strong connection to focus on positive experiences, as well as to design ways to remove a lot of the friction that can add stress and anxiety, which drives a negative experience.",
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