{ "docId": "019dd923-5de0-76bd-a169-a22899d4368c", "docSlug": "b4a8fdf9bac26f10", "documentTitle": "Digital adoption in healthcare: Reaction or revolution?", "authorId": "Accenture", "authorName": "Accenture", "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": "portrait", "aspectRatio": 0.773, "pageNumber": 10, "pageCount": 12, "prevPage": 9, "nextPage": 11, "slideType": "testimonial", "function": "summarize", "density": "balanced", "nDataPoints": 0, "notes": "This slide is a transcript of a dialogue, likely from a webinar or interview.", "elementsJson": [ "paragraph" ], "metadataConfidence": 0.9, "imagePath": null, "slideHref": "/slides/019dd923-5de0-76bd-a169-a22899d4368c/10", "deckHref": "/decks/019dd923-5de0-76bd-a169-a22899d4368c", "deckJsonHref": "/decks/019dd923-5de0-76bd-a169-a22899d4368c.json", "deckAnchorHref": "/decks/019dd923-5de0-76bd-a169-a22899d4368c#slide-10", "components": [ { "bbox": { "h": 0.04, "w": 0.5, "x": 0.11, "y": 0.92 }, "kind": "disclaimer", "text": "Copyright © 2021 Accenture. All rights reserved. Accenture and its logo are trademarks of Accenture.", "attrs": null, "subkind": null, "toolName": null, "toolSlug": null, "confidence": null, "componentId": "e9bb6ca9-5883-4924-8c21-5bc97f8329a0", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.45, "w": 0.37, "x": 0.52, "y": 0.43 }, "kind": "paragraph", "text": "Brian Kalis: Thanks, Josh. We had a lot of survey data that we discussed related to trust and in particular the use of people’s health information. This isn’t necessarily a question but a statement that we see as an opportunity: It ties to the increase in data breaches and the impact of that and making cybersecurity a key area of focus. I know one potential challenge or opportunity is whether we need to look at the magnitude of fines that different organizations receive. The question is, are those fines or penalties high enough to drive the changes in behavior related to improved cybersecurity behaviors? That is an open area that we’re seeing many people explore and that could start to drive change. The second piece is related to access to pharmaceuticals and so forth. I think there are definite opportunities for different ways to negotiate the pricing situation of pharmaceuticals across the", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "6c9838a4-faff-449e-be33-7a96d057d20f", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.65, "w": 0.78, "x": 0.11, "y": 0.09 }, "kind": "paragraph", "text": "provide access to broadband or smartphones and other devices to address where there are gaps in that type of access, which is becoming a necessity. For example, there is one government-sponsored health plan company that is working with one of the mobile phone companies and mobile phone providers to deliver smartphones to people who do not have them. It’s a way to give them broadband access in different areas, to connect them for both health and non-health purposes. And we’re seeing several different collaborations of that nature. To flip it a bit to access specifically in the home and the community, regardless of technology, we’re also seeing increased growth in care models focused on providing care at home, regardless of what the technology situation is of the individual. I can start with lower acuity conditions of just getting general care at home up to high acuity, where you’re seeing hospital-at-home models starting to emerge that provide care closer to where people are. Josh, on that front, do you have any comments you would add related to the things we’re seeing related to care at home? Joshua Kraus: Building on what you said, I think we’re at the early innings of care at home. We’re seeing things like wraparound services, ancillary services with “pharmacy to your door.” We’re seeing the ability to start having supplies and durable medical equipment sent home to wrap around either a virtual visit or an in-person visit. I think more supply chains and logistics are going to be maturing to allow for location-independent care and care around the home. Then one other thing to add, Brian, around access from an employer standpoint involves putting in a “front door” that’s much more around care advocacy or helping me help my employees navigate and figure out where to go based on a need they have, so they’re not left scanning a provider directory. This example takes the frustration and negative experience and then helps figure out the right care setting with quality matching for providers. A lot of the steerage and front door solutions for employers will help to improve those experiences for employees and members.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "eab917df-0ed7-4657-b622-b5953999071b", "frameworkName": null, "frameworkSlug": null }, { "bbox": null, "kind": "quote", "text": "Building on what you said, I think we're at the early innings of care at home. 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