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  "documentTitle": "IT SERVICES The Rates of Success, Goals, and Future Priorities of Digital Transformations, by Sector",
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  "notes": "The chart uses percentage point (pp) differences to highlight the gap between the two groups.",
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      "text": "Source: BCG Global Digital Transformation Survey 2021, n = 30. Note: Source question: “From the list of most common digital outcome areas and enablers in digital transformation, please help us identify the scope of your digital transformation (select all that apply).”",
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      "text": "Woe- and worry-zone IT service companies (combined) | Win-zone IT service companies | Change of +5 pp or less | Change of more than +5 pp",
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      "text": "Win-zone companies focus more on sales and marketing, partnerships, and support functions than worry- and woe-zone companies do",
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      "evidence": "Eleven paired bar pairs across categories with consistent scale.",
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      "evidence": "p6 aggregate priorities, p7 paired bars by zone, p8 isolates the customer-to-ops/innovation focus shift.",
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