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  "documentTitle": "Global Culture Survey 2021",
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      "text": "Authentic Informal Leaders (AILs) are people who have influence within the organisation, regardless of where they sit in the organisation's hierarchy.",
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      "text": "The informal network understands the norms in the organisation and knows how to get things done. However, maximising the potential of the network can be challenging – particularly maintaining the initial momentum.",
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      "text": "A common pitfall for organisations is to select 'change champions' or identify high potential employees as AILs. Genuine AILs differ from these groups in an important way – they can identify with greater insight how work gets done.",
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      "text": "When considering the AILs you want to enlist, keep the desired behaviours in mind. Your AILs will ideally be informal leaders who 'see it', 'get it', and 'breathe it'.",
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      "text": "To close the gap, we recommend activating the informal networks that already exist within your organisation. Authentic Informal Leaders (AILs) are people who have influence within the organisation, regardless of where they sit in the organisation's hierarchy.",
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