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      "text": "If we fast-forward 12 months from that first Aus. Corp. meeting, early indicators show signs of cultural evolution throughout the company, and pockets of excellence are emerging.",
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      "text": "If we fast-forward 12 months from that first Aus. Corp. meeting, early indicators show signs of cultural evolution throughout the company, and pockets of excellence are emerging. These changes became evident during the eight week pilot programs where customer NPS scores increased by 30 points and customer churn reduced by 10%. These results have been maintained as the critical behaviours have become habitual. These behaviours are now scaling across the entire organisation, where the impact continues to accelerate.\n\nAus. Corp. is also implementing additional ideas suggested by employees to improve customer experience, reduce customer complaints and compliance breaches. While Aus. Corp sees opportunity to further the impact of culture evolution, the company and its Board are committed to building on the early momentum that has been generated in real business outcomes.",
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