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  "documentTitle": "Talent trends 2020 Upskilling: Building confidence in an uncertain world Findings from PwC’s 23rd Annual Global CEO Survey",
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      "text": "Upskilling takes considerable time and money and is potentially disruptive to day-to-day business (almost one in ten CEOs said this was the top concern for them). That’s why ensuring return on investment (ROI) is critical. Buy-in from the leadership and engagement within the workforce will quickly fall away if there is no clear evidence of benefits.\n\nSuccess can be measured in terms of financial results, customer satisfaction, employee retention and talent attraction. It can also be measured for its societal impact: your company will be seen as playing its part in preparing people to thrive in the future.",
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      "text": "Providing for well-being creates trust and supports the hard work of learning. This is vitally important now as so many people are working from home, isolated from their usual daily routines. When restrictions on movement are lifted and people start returning to workplaces, it will be imperative that leaders and managers understand that employees need the space to decelerate, reflect and learn from peers.\n\nBusinesses need to create a compelling people experience to enhance learning in a world where technology and changing expectations are redefining what working means for everyone. That will require refocussing learning to become something intrinsic to the day job, not on top of it.\n\nIn our own business, it was important to deliver on programmes to support well-being and work-life balance before we rolled out our digital upskilling programmes. We knew it would be vital for our people to know we were supporting them through the journey. Engaged workers embrace upskilling and deliver higher levels of productivity.",
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      "kind": "source-note",
      "text": "13 PwC, 2019, “Secure your future people experience,” https://www.pwc.com/gx/en/people-organisation/pdf/secure-your-future-people-experience-pwc.pdf",
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