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  "documentTitle": "Talent trends 2020 Upskilling: Building confidence in an uncertain world Findings from PwC’s 23rd Annual Global CEO Survey",
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      "text": "Upskilling and culture are closely intertwined in a symbiotic relationship. Upskilling contributes to a better employee experience, and that brings real benefits — a 2017 MIT study showed that companies that provide a great employee experience are 25% more profitable than those that don’t.",
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      "text": "Bosses also have to invest in their own upskilling. If leaders commit to upskill themselves, it will give them a better understanding of the benefits — along with the time, energy and commitment it takes. All of which will be under pressure as organisations grapple with the effects of COVID-19.",
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      "text": "But the message has to come from the top. A clear narrative from senior leaders about the organisation’s plans helps to address the fear of the future, which can be a major drain on productivity and engagement.",
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      "text": "We know most people are willing and ready to learn new skills — in fact, they’re ready to entirely retrain — in order to improve their future employability, but our research shows that only one in three feel that they have been given the opportunity by their employer to develop the digital and transferable skills they need.",
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      "text": "For some organisations, surviving the impact of COVID-19 will require redeploying workers to critical roles. Rapidly reskilling and supporting workers to take on different roles — ones which they’ve never been trained for in many instances — will be the difference between success and failure.",
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      "text": "6 Kristine Dery and Ina Sebastian, “Building Business Value with Employee Experience,” MIT Center for Information Systems Research, June 15, 2017, https://cisr.mit.edu/publication/2017_0601_EmployeeExperience_DerySebastian\n7 PwC, Hopes and Fears Survey, 2019, https://www.pwc.com/gx/en/issues/upskilling.html",
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