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  "documentTitle": "Blurred lines: How FinTech is shaping Financial Services",
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  "notes": "The chart uses bubble size to represent the number of related FinTech companies.",
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      "text": "Our survey shows that self-directed services are the most important trend and the one to which the market is by far most likely to respond.",
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      "text": "1. Self-directed services; 2. Usage-based Insurance; 3. Remote access and data capture; 4. Connected/smart car; 5. New models of holistic advice; 6. Granular risk; 7. Shift from probabilistic to deterministic; 8. Connected health; 9. Ride-sharing; 10. Robotics; 11. Blockchain",
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      "text": "The insurance sector sees usage-based risk models and new methods for capturing risk-related data as key trends, while the shift to more self-directed services remains a top priority in order to efficiently meet existing customer expectations.",
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      "text": "Our survey shows that self-directed services are the most important trend and the one to which the market is by far most likely to respond. As is the case in other industry segments, insurance companies are investing in the design and implementation of more self-directed services for both customer acquisition and customer servicing.",
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      "text": "Source: PwC Global FinTech Survey 2016 and DeNovo - see in Appendix the definitions of the above-mentioned trends.",
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      "text": "2.4 Insurers leverage data and analytics to bring personalised value propositions while proactively managing risk",
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      "text": "Figure 9: Trends in the insurance industry ranked by importance and likelihood to respond",
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      "text": "Increasing self-directed services for insurance clients",
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