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  "documentTitle": "Banking: The future is back",
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      "text": "The bank of 2030 will be one that has reconciled the efficiencies of digital transformation with the need to restore the personal, empathetic connection that customers crave.",
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      "text": "The past quarter of a century will be remembered by bankers as the Digital Age—a period of unprecedented transformation that brought great innovation, huge improvements in convenience for customers and substantial gains in efficiency for banks. No one will deny it changed how banks work and how customers bank.\n\nAs we stand on the brink of another wave of innovation, there is much we can learn from the past 25 years. Perhaps the most important is the value of curiosity. Leaders who are excited about the potential of AI, data, cloud and related technologies to change how they operate and enhance their value proposition will be most likely to take their organizations successfully into the next era of banking.\n\nThe bank of 2030 will be one that has reconciled the efficiencies of digital transformation with the need to restore the personal, empathetic connection that customers crave. Achieving this will require a new mindset, a new way of working and a commitment to continuous reinvention. With these in place, banks can reshape their role from mere financial service providers to indispensable, customer-centric partners.\n\nIt all starts with confronting the paradox and thinking differently about how to bring the human touch into banking—a human + machine approach that, when executed thoughtfully, could unlock a future where technology and empathy go hand in hand.",
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      "text": "No simple transition to the bank of 2030",
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