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  "documentTitle": "Everest Group Trust and Safety Services PEAK Matrix Assessment 2025",
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      "text": "Scope of this report\nGeography: global\nIndustry: 28 trust and safety providers\nServices: trust and safety services",
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      "text": "Leaders: Accenture, Concentrix, Genpact, TaskUs, TP, and Wipro\nMajor Contenders: Alorica, Cognizant, Conectys, Foundever, Gear Inc, GlobalLogic, ModSquad, Sutherland, TDCX, Tech Mahindra, TELUS Digital, transcosmos, TTEC, Vaco, and WebPurify, an IntouchCX company\nAspirants: Arcgate, Cogito Tech, Covalen, Foiwe, Helpware, ICUC Social, and PartnerHero",
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      "text": "The current T&S service provider landscape is a wide spectrum of providers – IT/BPO, CXM providers, and niche/specialist providers – each bringing their expertise to address enterprise T&S concerns.",
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      "text": "In response to the changing enterprise demand, service providers focused on developing proprietary solutions, expanding their delivery networks by investing in talent-rich regions for localized operations, enhancing support for policy and other value-added services, and strengthening their investment in AI safety measures. They are developing partnerships with technology providers to provide technology solutions across the T&S value chain. They are also looking at strategic investments to help provide a continuous pipeline of domain experts that can be called upon at short notice for short-term specialized projects to address continuously changing AI requirements.",
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      "text": "In the research, we present an assessment and detailed profiles of 28 T&S providers featured on the Trust and Safety Services PEAK Matrix Assessment 2025. Each provider profile provides a comprehensive picture of its service focus, through a snapshot of its key strengths and limitations, as assessed by Everest Group. The assessment is based on Everest Group's annual RFI process for the calendar year 2024, interactions with leading trust and safety providers, client reference checks, and an ongoing analysis of the trust and safety services market.",
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      "text": "The T&S industry experienced significant changes in last year, driven by a surge in egregious content volumes, especially during elections, the emergence of multiple regulations necessitating nuanced compliance strategies, and increased demand for T&S support as enterprises increased their adoption of gen AI. As a result, enterprise demand for specialized content moderation, data annotation and labeling, AI support services, and other value-added services increased.",
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