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      "text": "It's really about listening, asking good questions, and collaborating. Collaboration is huge on capital projects. The people that I see fail and struggle are the ones that go in with these very, very, very firm ideas.",
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      "text": "There are now multiple technologies and tools to support people and facilitate efficient communication between them. For instance, virtual reality (VR) visualizes projects in lifelike detail, engaging stakeholders, enhancing transparency and making design reviews and public consultation more useful. Sentiment monitoring analytics assess feedback across channels (including social media) to help organizations proactively manage public opinion and stakeholder expectations, making it highly impactful across all types of projects (see Figure 4).",
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      "text": "For example, National Grid4 in the US recently announced the launch of their Doorstep app, which keeps communities up to date with information about major infrastructure projects in their area. Doorstep includes project timelines, regular project updates, opportunities for communities to customize information based on their interests and participate in polls that will allow users to provide feedback and dictate what information is shared on the tool.",
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      "text": "Senior Manager of Capital Project Assessment, Canadian provincial government",
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      "text": "Top performers have superior skills in managing complexity, setting them apart from the majority. Success here means ensuring every person involved is in the loop on the latest developments, clear on their role in moving the project forward and supported with the resources, information and tools needed to do so.",
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