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  "documentTitle": "Healthcare Payer Service Providers, 2024",
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      "text": "Most service providers have stories of big deal wins over the last 24 months and will likely see more of such opportunities. The intense sourcing behavior of health plans is primarily driven by the overwhelming pressure to manage their costs. While some service providers are addressing strategic priorities such as improving the medical expense profile and integration planning and execution emanating from the C-suite, most others are addressing cost imperatives. The opportunities are and will be biased toward addressing the transactional processes, but progressive health plans will drive true transformation.",
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