{
  "docId": "019dd923-5de0-76bd-a167-a0dc434ac4d6",
  "docSlug": "3cae4fa906bcd5d6",
  "documentTitle": "Healthcare Payer Service Providers, 2024",
  "authorId": "Accenture",
  "authorName": "HFS",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 10,
  "pageCount": 30,
  "prevPage": 9,
  "nextPage": 11,
  "slideType": "appendix_methodology",
  "function": "summarize",
  "density": "overcrowded",
  "nDataPoints": 4,
  "notes": null,
  "elementsJson": [
    "headline_text",
    "paragraph",
    "icon_grid",
    "bullet_list"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5de0-76bd-a167-a0dc434ac4d6/10",
  "deckHref": "/decks/019dd923-5de0-76bd-a167-a0dc434ac4d6",
  "deckJsonHref": "/decks/019dd923-5de0-76bd-a167-a0dc434ac4d6.json",
  "deckAnchorHref": "/decks/019dd923-5de0-76bd-a167-a0dc434ac4d6#slide-10",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "We conducted reference checks with 85 healthcare enterprises that are active clients and 78 active partners of the study participants via surveys and interviews.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-a672-7739-9ce4-1b4dc1187e52",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.25,
        "w": 0.21,
        "x": 0.76,
        "y": 0.57
      },
      "kind": "list",
      "text": "Other data sources: Public information such as news releases and websites. Ongoing interactions, briefings, virtual events, etc., with in-scope vendors and their clients and partners.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "41a16d95-e7c8-4104-837c-d5f77734648a",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.25,
        "w": 0.21,
        "x": 0.52,
        "y": 0.57
      },
      "kind": "list",
      "text": "HFS Pulse: Each year, HFS fields multiple demand-side surveys in which we include detailed vendor rating questions. For this study, we leveraged our fresh-from-the-field HFS Pulse study data featuring ~600 service provider ratings and insights from ~32 health plan enterprises.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "57e37173-e0d9-4f1e-8f18-c029471ad9f2",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.25,
        "w": 0.21,
        "x": 0.28,
        "y": 0.57
      },
      "kind": "list",
      "text": "Reference checks: We conducted reference checks with 85 healthcare enterprises that are active clients and 78 active partners of the study participants via surveys and interviews.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "e7fd7c97-6615-40a5-baaf-4a7ff496a650",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.25,
        "w": 0.21,
        "x": 0.04,
        "y": 0.57
      },
      "kind": "list",
      "text": "Briefings and information gathering: HFS conducted detailed briefings with healthcare leadership from each vendor. Each participant submitted a specific set of supporting information aligned with the assessment methodology.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "ff3bd071-775c-43d0-9831-8b73bac5c4ac",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "metric",
      "text": "service provider ratings: ~600",
      "attrs": null,
      "subkind": "primary",
      "toolName": "Quantification",
      "toolSlug": "quantification",
      "confidence": null,
      "componentId": "019dd951-a672-7739-9ce4-1cca30eb68c1",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.09,
        "w": 0.78,
        "x": 0.04,
        "y": 0.19
      },
      "kind": "paragraph",
      "text": "This Horizons research report relies on myriad data sources to support our methodology and help HFS obtain a well-rounded perspective on the service capabilities of the participating organizations covered in our study. Sources are as follows:",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "1d8af1a1-a55e-4dbf-92e4-34101667206b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.23,
        "x": 0.04,
        "y": 0.06
      },
      "kind": "title",
      "text": "Sources of data",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "36e43f36-13ab-4e5a-901a-f3413b372fe8",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [
    {
      "metricRaw": "service provider ratings",
      "numberRaw": "~600",
      "numberKind": "plain",
      "actionTitle": null,
      "calloutText": "We conducted reference checks with 85 healthcare enterprises that are active clients and 78 active partners of the study participants via surveys and interviews.",
      "numberScale": null,
      "numberValue": 600,
      "metricFamily": "other",
      "numberCurrency": null
    }
  ],
  "tools": [
    {
      "name": "Authority Bias",
      "slug": "authority-bias",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "019dd95a-0d40-7758-be34-7017d7592233",
      "evidence": "Title 'Sources of data' with 85 enterprises + 78 partner reference checks.",
      "confidence": 80
    },
    {
      "name": "Credibility Transfer",
      "slug": "credibility-transfer",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "019dd95a-0d40-7758-be34-7700553c2740",
      "evidence": "Specific sample sizes establish methodological credibility.",
      "confidence": 78
    },
    {
      "name": "List presentation",
      "slug": "list-presentation",
      "agent": null,
      "layer": "slide",
      "matchId": "c3334713-1f8a-46c4-b4f4-3530cc60ac4f",
      "evidence": "list/bullet: HFS Pulse: Each year, HFS fields multiple demand-side surveys in which we include detailed vendor rating questions.",
      "confidence": 0.9
    }
  ],
  "frameworks": [],
  "arcBeats": [
    {
      "to": 12,
      "from": 1,
      "beatId": "019dd95a-0680-7418-820b-a5ee41e78e57",
      "arcName": "The Consultant's Gambit",
      "arcSlug": "consultants-gambit",
      "beatName": "Situation & Context",
      "beatSlug": "consultants-gambit-situation-context",
      "evidence": "Cover, intro, value chain, methodology, study questions establish setup.",
      "position": 1,
      "confidence": 88,
      "parentBeatName": "Setup",
      "parentBeatSlug": "setup"
    },
    {
      "to": 16,
      "from": 5,
      "beatId": "019dd95a-0680-7418-820b-b85918541fb7",
      "arcName": "The Triple Take",
      "arcSlug": "triple-take",
      "beatName": "The Facts (What)",
      "beatSlug": "triple-take-the-facts-what",
      "evidence": "Methodology + market data: enrollment shifts, revenues, margins.",
      "position": 1,
      "confidence": 60,
      "parentBeatName": "Setup",
      "parentBeatSlug": "setup"
    }
  ],
  "loops": [
    {
      "to": 12,
      "from": 9,
      "name": "Hypothesis Test",
      "slug": "42-hypothesis-test",
      "bestFor": "Strategy validation, due diligence, research presentations",
      "matchId": "019dd95a-07fd-712f-b774-ed8349c59384",
      "evidence": "45 providers, 85+78 reference checks, study questions, and the Horizons assessment matrix define the test design.",
      "position": 3,
      "objective": "Establish methodology rigor for the assessment",
      "structure": "The Hypothesis -> Test 1 (Supports/Refutes) -> Test 2 (Supports/Refutes) -> Conclusion (Validated/Pivoted)",
      "confidence": 75,
      "description": "State a hypothesis upfront, then systematically prove or disprove it with evidence"
    }
  ],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}