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  "documentTitle": "The Best Service Providers for Commercial Banks, 2025",
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      "text": "1. Macroeconomic mixed bag: Inflation and high interest rates have yielded good news/bad news scenarios in commercial banking.\n2. CX in commercial banking is unique: Retail banking CX is flashy B2C. In commercial banking, it’s a B2B paradigm.\n3. Build and buy to modernize: No commercial bank wants to build a custom or highly customized lending platform.",
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      "text": "Sample: N = 22 providers of services to commercial banks. Source: HFS Research, 2024",
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