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  "documentTitle": "True-Luxury Global Consumer Insights",
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      "text": "BRANDS ARE RELINQUISHING THEIR ROLE IN INSPIRATION... MAINLY BECAUSE BRAND.COM PERCEIVED AS FLAT AND UNINSPIRING",
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      "text": "AFTERSALES IS NOT PROVIDING ENGAGING, MEANINGFUL INTERACTIONS",
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      "text": "40% suffered from lack of contact from brand after purchase",
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      "text": "65% of online inspiration takes place on non-owned channels",
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      "text": "+57% of digital natives want to receive feedback from peers",
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