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  "documentTitle": "True-Luxury Global Consumer Insights",
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  "notes": "Uses a pyramid framework to segment luxury consumers by spend and service level.",
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      "text": "Until now luxury brands had to face a trade off between depth of services and scalability... but through GenAI, some aspects of personalized VIC services could be extended to mid-pyramid & aspirational customers.",
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      "text": "Note: VIC refers to Very Important Clients. Source: BCG Analysis, BCG expert interviews",
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      "evidence": "Visual representation of customer segments by spend level in a pyramid shape.",
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