{
  "docId": "019dd923-5de0-76bd-a167-3fb4ca3d99cc",
  "docSlug": "76b23d172495f5b9",
  "documentTitle": "Beyond thenoise: Orchestrating AI-driven customer excellence",
  "authorId": "KPMG",
  "authorName": "KPMG",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 52,
  "pageCount": 68,
  "prevPage": 51,
  "nextPage": 53,
  "slideType": "country_insights",
  "function": "establish_context",
  "density": "dense",
  "nDataPoints": 0,
  "notes": null,
  "elementsJson": [
    "headline_text",
    "numbered_list",
    "bullet_list",
    "paragraph"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5de0-76bd-a167-3fb4ca3d99cc/52",
  "deckHref": "/decks/019dd923-5de0-76bd-a167-3fb4ca3d99cc",
  "deckJsonHref": "/decks/019dd923-5de0-76bd-a167-3fb4ca3d99cc.json",
  "deckAnchorHref": "/decks/019dd923-5de0-76bd-a167-3fb4ca3d99cc#slide-52",
  "components": [
    {
      "bbox": {
        "h": 0.12,
        "w": 0.2,
        "x": 0.06,
        "y": 0.73
      },
      "kind": "list",
      "text": "New entrants: Seicomart (7), Sony (10), Nishimatsuya (28), Tokoyo Inn (37)",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "7c46cfc6-2f86-44ad-98ca-eb0dff4017eb",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.2,
        "x": 0.06,
        "y": 0.53
      },
      "kind": "list",
      "text": "Biggest movers: DMM (+78), Rakuten securities (+77), Seria (+65), AOKI (+58), Welcia (+54)",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "cb75eb49-b8e7-408a-9783-61fd51653f67",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.2,
        "w": 0.2,
        "x": 0.06,
        "y": 0.29
      },
      "kind": "list",
      "text": "Top 10 brands: 1. Tokyo Disney Resort, 2. Universal Studios Japan, 3. Adidas, 4. Nike, 5. Hilton, 6. All Nippon Airways, 7. Seicomart, 8. Yodobashi Camera, 9. Hankyu, 10. Sony",
      "attrs": null,
      "subkind": "numbered",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b1297ef1-c9bd-4502-84ea-893b438b299d",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.6,
        "w": 0.23,
        "x": 0.52,
        "y": 0.29
      },
      "kind": "paragraph",
      "text": "AI overview: Japanese consumers have high expectations for service quality. Organizations in Japan strive to deliver omotenashi experiences. Kaizen is applied to CX initiatives.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "31fc0030-3666-4edb-8fa3-440a14ce4d16",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.45,
        "w": 0.23,
        "x": 0.27,
        "y": 0.29
      },
      "kind": "paragraph",
      "text": "Leading organizations' commentary: Tokyo Disney Resort and Universal Studios Japan retain their positions on the index. Seicomart is the highest new entrant. DMM is a Japanese e-commerce leader.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "c90ff60b-cb24-40f8-9d39-6a4f618c0e96",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.5,
        "w": 0.2,
        "x": 0.77,
        "y": 0.29
      },
      "kind": "paragraph",
      "text": "Successful AI implementations: Sony (AI in devices), SoftBank (telecom, robotics, humanoid Pepper), Toyota (autonomous driving, manufacturing).",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "eea2e0c6-3267-489d-ba72-71ece9b88fde",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.06,
        "w": 0.15,
        "x": 0.06,
        "y": 0.14
      },
      "kind": "title",
      "text": "Japan",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "9c641058-97ab-475d-9b31-449f4be6262d",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [],
  "frameworks": [],
  "arcBeats": [],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}