{
  "docId": "019dd923-5de0-76bd-a167-3fb4ca3d99cc",
  "docSlug": "76b23d172495f5b9",
  "documentTitle": "Beyond thenoise: Orchestrating AI-driven customer excellence",
  "authorId": "KPMG",
  "authorName": "KPMG",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 50,
  "pageCount": 68,
  "prevPage": 49,
  "nextPage": 51,
  "slideType": "country_insights",
  "function": "establish_context",
  "density": "dense",
  "nDataPoints": 15,
  "notes": null,
  "elementsJson": [
    "bullet_list",
    "paragraph"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5de0-76bd-a167-3fb4ca3d99cc/50",
  "deckHref": "/decks/019dd923-5de0-76bd-a167-3fb4ca3d99cc",
  "deckJsonHref": "/decks/019dd923-5de0-76bd-a167-3fb4ca3d99cc.json",
  "deckAnchorHref": "/decks/019dd923-5de0-76bd-a167-3fb4ca3d99cc#slide-50",
  "components": [
    {
      "bbox": {
        "h": 0.12,
        "w": 0.24,
        "x": 0.065,
        "y": 0.57
      },
      "kind": "list",
      "text": "The Passport Office (+ 42 places)\nElectric Ireland (+ 37 places)\nTesco Mobile (+ 32 places)\nEnergia (+ 31 places)\nThree (+ 28 places)",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "30595ff4-7c66-4c24-ba21-7cdbe2b5919b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.12,
        "w": 0.24,
        "x": 0.065,
        "y": 0.81
      },
      "kind": "list",
      "text": "NEXT (16)\nKlarna (23)\nH&M (31)\nWoodies (44)\nDomino's (46)",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "84afb0d9-41eb-493c-9077-06fe1daaf8c5",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.24,
        "x": 0.065,
        "y": 0.33
      },
      "kind": "list",
      "text": "1. Credit Union\n2. GoMo\n3. Smyths\n4. Leading online retailer\n5. An Post Money\n6. IKEA\n7. Laya Healthcare\n8. Aldi\n9. M&S Simply Food\n10. Dunnes Retail Stores",
      "attrs": null,
      "subkind": "numbered",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "1a98c779-6de7-4c33-83e9-270b0add1b5d",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.6,
        "w": 0.24,
        "x": 0.268,
        "y": 0.31
      },
      "kind": "paragraph",
      "text": "The current state of CX in Ireland reflects a customer-centric approach, centered on digital innovation and a commitment to delivering exceptional experiences that meet the evolving needs and expectations of customers.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "3d671fdb-fc25-4750-9105-606c14f155c4",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.6,
        "w": 0.24,
        "x": 0.768,
        "y": 0.31
      },
      "kind": "paragraph",
      "text": "SoapBox Labs is an Irish startup that specializes in AI-driven speech recognition technology for children. Aylien is an Irish startup that offers AI-powered text analysis and natural language processing solutions.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b84405d1-b98c-4c26-948f-b203a4d80f49",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.6,
        "w": 0.24,
        "x": 0.525,
        "y": 0.31
      },
      "kind": "paragraph",
      "text": "Many organizations in Ireland, such as IKEA and its AI chatbot Billie, are using AI-powered chatbots and virtual assistants to provide 24/7 customer support across multiple channels...",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "c2af523e-e8e9-4f7a-a6cb-537123184c14",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.055,
        "w": 0.158,
        "x": 0.065,
        "y": 0.145
      },
      "kind": "title",
      "text": "Ireland",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "23706636-3157-4b6d-bd8e-6efb89d1dbff",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Audience Definition",
      "slug": "audience-definition",
      "agent": "Storyteller",
      "layer": "slide",
      "matchId": "c5fca7be-1ae5-43cf-b293-50fdcb4442d2",
      "evidence": "The current state of CX in Ireland reflects a customer-centric approach, centered on digital innovation and a commitment to delivering exceptional experiences that meet the evolving needs and expecta",
      "confidence": 0.7
    },
    {
      "name": "List presentation",
      "slug": "list-presentation",
      "agent": null,
      "layer": "slide",
      "matchId": "95aba98a-355b-4cac-b333-356d4112ebb0",
      "evidence": "list/numbered: 1. Credit Union 2. GoMo 3. Smyths 4. Leading online retailer 5. An Post Money",
      "confidence": 0.8
    }
  ],
  "frameworks": [],
  "arcBeats": [],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}