{
  "docId": "019dd923-5de0-76bd-a167-3fb4ca3d99cc",
  "docSlug": "76b23d172495f5b9",
  "documentTitle": "Beyond thenoise: Orchestrating AI-driven customer excellence",
  "authorId": "KPMG",
  "authorName": "KPMG",
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": "landscape",
  "aspectRatio": 1.778,
  "pageNumber": 21,
  "pageCount": 68,
  "prevPage": 20,
  "nextPage": 22,
  "slideType": "implementation_plan",
  "function": "plan_implementation",
  "density": "overcrowded",
  "nDataPoints": 0,
  "notes": "Part of a multi-step AI implementation guide.",
  "elementsJson": [
    "paragraph",
    "callout_box"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-5de0-76bd-a167-3fb4ca3d99cc/21",
  "deckHref": "/decks/019dd923-5de0-76bd-a167-3fb4ca3d99cc",
  "deckJsonHref": "/decks/019dd923-5de0-76bd-a167-3fb4ca3d99cc.json",
  "deckAnchorHref": "/decks/019dd923-5de0-76bd-a167-3fb4ca3d99cc#slide-21",
  "components": [
    {
      "bbox": {
        "h": 0.04,
        "w": 0.28,
        "x": 0.65,
        "y": 0.275
      },
      "kind": "callout",
      "text": "Potential risks",
      "attrs": null,
      "subkind": "primary",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "309c39f2-d921-4246-acaa-e08ea86653d7",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.04,
        "w": 0.28,
        "x": 0.65,
        "y": 0.43
      },
      "kind": "callout",
      "text": "Actions",
      "attrs": null,
      "subkind": "primary",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "79163d41-a9e7-44d5-8a20-c320ae136b21",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.04,
        "w": 0.28,
        "x": 0.65,
        "y": 0.71
      },
      "kind": "callout",
      "text": "Customer implications",
      "attrs": null,
      "subkind": "primary",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "cb240a50-a0f0-484b-bf2a-38e9d185f90c",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "callout",
      "text": "The foundational step in this process is articulating a clear AI strategy, and objectives and goals, which involve identifying key challenges and opportunities where AI can deliver value.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd951-c7c6-71dc-a480-8e806e71e3a7",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.2,
        "w": 0.28,
        "x": 0.65,
        "y": 0.475
      },
      "kind": "list",
      "text": "Cost-benefit analysis; Phased implementation; Cloud services; Funding and grants",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "198ab857-7c75-4063-bb39-775bc9ab76e9",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.28,
        "x": 0.65,
        "y": 0.755
      },
      "kind": "paragraph",
      "text": "Ensure that each AI use case supports the company's vision for a consistent, emotionally connective and meaningful customer experience.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "9689e514-e542-4510-b0ec-82cfeff83453",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.35,
        "w": 0.28,
        "x": 0.06,
        "y": 0.435
      },
      "kind": "paragraph",
      "text": "Successful AI implementation in leading companies follows a clear, structured, multi-step process. Through our research, we have identified seven key steps.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "9894b682-fde5-4615-8530-0c52e5966788",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.1,
        "w": 0.28,
        "x": 0.65,
        "y": 0.32
      },
      "kind": "paragraph",
      "text": "High costs: The initial investment in AI technology, infrastructure and talent can be prohibitively high for some organizations.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "df2c87fd-9292-45e6-b747-ec26b224e53f",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.6,
        "w": 0.28,
        "x": 0.36,
        "y": 0.275
      },
      "kind": "paragraph",
      "text": "The foundational step in this process is articulating a clear AI strategy, and objectives and goals, which involve identifying key challenges and opportunities where AI can deliver value.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "f6faaddf-e1f0-4ea8-93b7-cb7a17807ca8",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.58,
        "x": 0.36,
        "y": 0.14
      },
      "kind": "title",
      "text": "Step 1: Align use cases with strategic goals",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "53d8b1b4-6bc0-4289-a6b2-17fcdbcc5ece",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.25,
        "w": 0.28,
        "x": 0.06,
        "y": 0.14
      },
      "kind": "title",
      "text": "A structured approach to implementing AI",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "754c56f4-2dc7-49a4-947f-7deb3c8177e9",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [],
  "frameworks": [],
  "arcBeats": [],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}