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      "text": "Organization's AI outlook: Scaling AI across departments to drive competitive advantage\nLooking ahead, Knight envisions broader AI adoption across departments, enabling efficiencies in areas like finance, human resources and operations. The company expects significant changes in leadership roles, emphasizing the need for cross-functional AI knowledge.",
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      "text": "Specializing in cash handling and manufacturing smart safes and point-of-sale equipment, Loomis, a US financial services company, employs 23,000 people across 20 countries and generates US$3 billion annually. Chief Information Officer (CIO) Kendall Knight discussed how the organization uses AI to improve operations and create new business opportunities.",
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      "text": "Current AI usage: Using AI for operational excellence and customer engagement\nThe organization employs Gen AI and machine learning to solve operational and customer engagement challenges. Gen AI enhances response capabilities, personalizes customer interactions and provides 24/7 service. Machine learning applications include a software-as-a-service (SaaS) offering that forecasts cash requirement for banks and credit unions, generating US$20 million annually. Internally, AI analyzes video and data patterns to detect internal theft, replacing manual processes and significantly improving efficiency.",
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      "text": "Learn how KPMG firms help clients' gain value through AI\nKPMG in the UK's AI policy platform helped a leading global bank untangle the complex world of managing risk.\nKPMG in the US helped one of the world's largest financial institutions reduce its loan processing time from days to hours.",
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