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      "text": "Specifically thinking about corporate communications, Council members increasingly recognise AI's potential to transform their functions, streamline operations, and enhance their engagement strategies. However, the adoption of AI tools varies significantly across their organisations, and just a quarter (24%) of Council members say that they, personally, are using AI in their day-to-day jobs.",
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      "text": "[We use] our own internal equivalent of ChatGPT to propose model answers to consumer complaints. From a corporate affairs point of view, we are using it to refine some of our messaging.",
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